Delivery
Returns
FAQs
What delivery options do you offer?
We offer two UK services with Royal Mail. You'll receive tracked updates on your orders progress with Standard & Express delivery.
Standard UK Delivery: 2 - 3 Working Days | £2 or Free on orders over £30
Express UK Delivery: 1 - 2 Working Days | £5.95
Do you offer Free UK Delivery?
Yes, we do! Any order with a value of £30 or over will be eligible for free delivery.
Orders below £30 will be charged £2 for our Standard UK Tracked Delivery service, delivering your order to you within 3 working days.
Is your packaging branded? I'm sending a gift.
Yes, we send all online orders in a branded mailing bag.
If you are purchasing a gift and require discreet packaging please send us an e-mail with your order details once you have placed your order.
What is your Christmas returns policy?
We are happily offering extended Christmas returns on all orders.
Any order placed between November 1st and December 24th can be returned up to Friday, January 16th either for our standard return or exchange.
Simply use our returns portal.
How do I return an item?
To return an item, free of charge, please use our Returns Portal.
How long does it take for my refund to be processed?
We will process a full refund for the cost of any returned items within 28 days.
We usually process refunds more quickly than this and on average we would expect it to take no more than 7 working days from the date we receive your return. Royal Mail will send a confirmation that your return has arrived with us.
How long do I have to return an item?
This is our typical returns policy, we currently offer our extended Christmas returns which you can see above.
Any item can be returned within 28 days of it arriving with you.
Please ensure all items are returned in their original packaging, including swing tickets.
You can process your return here.
Can I exchange my item?
Yes. If you wish to exchange an item please follow our standard free returns process using our Returns Portal.
You can then specify that you would like to exchange for another item & the item you would like to exchange for.
I forgot my discount, can I still use it?
Yes, as long as you let us know before the order is processed then we are happy to apply a discount code after the fact.
Simply send us an e-mail using our contact form below including your order number and the discount code you meant to apply.
Can I change / cancel my order?
If you would like to change/cancel your order after purchasing please send an e-mail to help@ollieandnic.co.uk expressing how you would like to change/cancel your order.
We will do our best to make these changes/cancellation before your order is dispatched.
We will usually dispatch Standard Delivery orders the next day so please e-mail before the next day for the best opportunity to change/cancel your order.
I received the wrong / a faulty item
If you think anything in your order is wrong or faulty, please get in touch with us within 28 days of delivery and we'll do all we can to help.
Make sure you have the following information:
• Your Order Number
• Product Name
• Details of the fault / incorrect item
• If you would like a refund or replacement
Do you offer a gifting service?
We don't currently offer a gifting service.
We can include a gift receipt with your order if you are sending the items directly to friends / family.
Please get in touch with us after you place your order with your order number & that you would like us to include a gift receipt.
I have bought an item from you in the past and it has now developed a fault, what can I do?
If you have bought an item from us within the past 12 months then please contact us and we can take a look at the item to see what we can do.
We cannot always guarantee a repair or replacement but we will try and do our best to sort the problem out.
